Policies
Reservations & Booking
To secure your preferred time, we recommend booking as far in advance as possible.
Initial application for private work is made by completing the relevant enquiry form on our website. If your request is suitable, our team will follow up to arrange the next step.
Online booking requires full prepayment at the time of booking. A booking is confirmed once payment has been successfully processed and you receive confirmation.
Payment Methods
We accept credit card, debit card and PayPal, as available at checkout.
Age Requirement
Appointments are available to guests aged 18 and over only.
Arrival & Check-In
Please arrive 15 minutes before your scheduled session to allow time to settle in. Sessions begin at the scheduled time.
Late Arrivals
If you are running late, please contact us as soon as possible via WhatsApp or email.
If you arrive late, your session will still end at the originally scheduled time, and the session length may be reduced.
If you arrive more than 15 minutes late, your appointment may be treated as a no-show and charged in full, as we may not be able to adjust the practitioner schedule.
Same-Day Schedule Adjustments
In certain cases, and subject to availability, we may be able to shift your appointment up to one hour later on the same day.
An IDR 500,000 same-day adjustment fee may apply.
Rescheduling
You may request to reschedule your session with at least 48 hours' notice, subject to availability.
Rescheduling requests made within 48 hours of your appointment may be treated as a late cancellation.
Cancellations & Refunds
Because sessions are reserved especially for you, our cancellation terms are:
- ●More than 48 hours before your appointment — refund eligible (minus any non-refundable processing fees, if applicable).
- ●Between 48 and 8 hours before your appointment — 50% refund eligible.
- ●Less than 8 hours before your appointment — no refund (100% cancellation fee).
No-Shows
Missed appointments without notice are treated as no-shows and are charged at 100% of the session cost.
Exceptional Circumstances
We understand that unforeseen events and travel disruption can occur. In exceptional situations, Samyama may, at its discretion, offer an alternative arrangement.
Samyama is a space for reflection, healing and personal development. We ask all guests to respect the environment, practitioners and fellow visitors.
- ●Please refrain from smoking or consuming alcohol on the premises.
- ●Mobile phones should be kept on silent during sessions.
- ●If you need to take a call, please step outside the centre.
- ●We ask all visitors to behave respectfully toward staff and other guests at all times.
- ●Samyama reserves the right to refuse service or ask a guest to leave if behaviour is disruptive, unsafe or inappropriate.
- ●Guests are responsible for informing practitioners of any relevant physical or psychological conditions prior to treatment or participation in practices.
Samyama respects your privacy and is committed to protecting your personal information.
Information We Collect
We may collect personal information through enquiry forms, booking forms and direct communication. This may include your name, contact details and relevant information necessary to provide our services.
How We Use Your Information
Your information is used only for:
- ●Managing bookings and appointments
- ●Communicating with you about your sessions
- ●Providing requested services
- ●Improving our offerings
We do not sell or share your personal data with third parties for marketing purposes.
Data Storage & Security
Information submitted through our website is stored securely using trusted service providers. We take reasonable steps to protect your data from unauthorised access.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us directly.
By using our website and services, you agree to this policy.
Samyama offers various types of accommodation for guests attending longer practices, retreats or multi-day experiences.
- ●Accommodation is subject to availability and is not automatically included in session pricing unless explicitly stated.
- ●If you believe you may require accommodation during your stay, please indicate this during your enquiry or mention it during your initial consultation.
- ●Accommodation options, availability and pricing will be discussed directly with you once your programme or practice has been confirmed.
- ●Additional fees apply for accommodation and will be clearly quoted before confirmation.
- ●House guidelines for accommodation guests will be provided separately upon booking confirmation.
These policies are designed to ensure a smooth and respectful experience for everyone at Samyama. If you have any questions, please don't hesitate to get in touch.